Returns Policy is committed to providing the best customer service in the beds, mattresses and indoor furniture industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of delivery date.

  • There is a 30% restocking fee.

  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.

  • We will refund the product price minus any applicable fees and charges.

  • Original shipping charges are non-refundable.

  • You are responsible for any return shipping charges.

  • Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty

  • Products that have had their original manufacturer packaging opened

  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to

*Exclusions works in collaboration with multiple furniture manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below. Return Policy By Brand

Acme Furniture Return Policy

  • Any claim for defective merchandise must be packed in Acme’s original boxes and without writing on the box. 

  • Claims for defects or missing parts must be made within 60 days only. 

  • Pictures are required to claim merchandise defective. 

  • Acme will not accept any exchange or return on any used, previously displayed, or assembled merchandise.

  • There will be a 10% re-stocking fee for all returned items. 

  • Any claims for merchandise damaged in transit must be made through the carrier. Before signing the freight bill, please inspect all boxes for damages. (Make sure the carrier signs freight bill for any damages).

  • All returned shipments must be freight prepaid and include an RMA number and a copy of the original invoice.

  • No cash refunds. Exchange and credit only.

  • All sofa sales are final and are not eligible for return or exchange.

  • The original invoice must be presented for all damage claims. 

Baxton Studio Return Policy

  • If you are unsatisfied for any reason you can return your item with a 30% restocking fee plus shipping both ways within 5 days of receipt of the item.

  • We will be happy to provide freight bills to calculate the total cost.

  • We will refund your money via check or to the card used for original purchase after the items are received back into your warehouse.

  • After 30 days since delivery of your order to you or your delivery address, we will not cover or otherwise provide compensation for any damages or defects to your product.

  • Please have your item returned to us within 30 days to be eligible for a refund, partial refund, or replacement.

Zuo Modern Return Policy

  • ZUO will accept a return(s) of any UNOPENED PRODUCT, THAT IS IN ORIGINAL PACKAGING with 30% RESTOCKING FEE within 30 days of the DELIVERY DATE for credit towards your account.

  • All returns require a RETURN AUTHORIZATION NUMBER before the item can is shipped or returned to ZUO. Any returns without this RMA number will be refused by the warehouse.

  • We DO NOT provide payment for RETURN SHIPPING except for defects or order processing irregularities- on a pre-approved basis.

Ergomotion Return Policy

  • Ergomotion accepts returns no questions asked up to 15 days (un-opened/ un-used) after the purchase date on your receipt minus shipping and a 20% restocking fee.

  • After 15 days, you may make a warranty claim if there is a defect in your product.

Furniture Of America Return Policy

  • All returned products are subject to a 15% inspection, re-boxing and re-stocking fee.

  • Furniture of America assumes no responsibility should Vendor’s consumers return or reject products for any reason.

  • Furniture of America retains all rights to refuse the physical return of damaged/returned goods from Vendor’s consumers

Manhattan Comfort Return Policy

  • Manhattan Comfort offers a  30-day return policy for items that are unopened and in their original packaging.

  • Additionally, Manhattan Comfort offers a 30-day parts replacement on all items.

  • Improper assembly or shipping damages cannot be returned.

  • Shipping claims should be placed immediately to the transportation company.

    Returns Procedure

    • All return request must be submitted in writing and sent to

    • If your return is approved you will receive an email from us with return instructions.

    • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.

    • We recommend taking a picture of the package and/or the item before shipping.

    • Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.

    • Please provide us the tracking number.

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

    Questions? Email Us at


    • You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

    • All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

    • If your order has been shipped, a standard return procedure applies.

    • Refunds will only be issued to the original credit card that you use when placing your order.

    Damaged Merchandise

    In the event of damage to your product in shipping, please contact to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

    Defective Merchandise

    Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

    Please Read !!!

    It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

    In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

    If we received the item damaged you may file a claim with your shipping company.

    If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

    Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

    Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

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